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Terms and Conditions

Dream Shopping Network

By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.

1. The user may carefully read all the information on products and services as provided in relevant sections.

2. For Flowers, Cakes and other perishable items, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.

3. All products and flower arrangements are subject to availability. In the case of any supply related difficulty, we reserve or have the right to replace the product with a substitute of equal value & quality with no notice.

4. Since flower arrangements are hand-made, there may be a slight variation from the picture shown. However we will make sure that we deliver the flower arrangement as close as possible to the description/ photograph shown.

5. For Cakes, Express Deliveries will be made on the same day for orders received till 6 PM IST unless delivery date is mentioned. For midnight orders, delivery could be made anytime between 11:00 PM to 12:00AM. We will attempt delivery of the items once. In case the delivery is not executed during the attempt, due to wrong address / recipient not available / premises locked, the customer will be charged for the order. The image displayed is indicative in nature, actual product may vary in design as per availability.

6. For sameday delivery products, delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs and during rush days like Valentine's Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.

7. Special day deliveries are processed until 48 hours of requested delivery date and time slots. (Special days are - Mother’s day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year)

8. In handicrafts items, product specifications mentioned with the product photos are only approximate. There may be a variation in the pictures and the respective products.

9. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

10. If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through Email:info@shopcrazzy.com and should wait for a written clarification before using the service.


No refund will be made for Minimalistic damages in cakes and flowers like :

1. Name/ message on cake not written.

2. Name and message not attached with flowers.

3. Cream of cake / decoration on cake / flowers packaging issues - will not be eligible for refunds/replacements until unless product is not severely damaged.


No cancellation requests are accepted on order placed in following categories:

1. Same day delivery category - If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.

2. Same day mid-night delivery orders cannot be cancelled.

3. Special day orders cannot be cancelled and no refund is initiated for them.


Delivery City Requirements For Flowers And Cakes:

It is user responsibility to provide correct city name in the address of delivery. Sometimes address mentioned is very far from the city mentioned in the address.

If city name entered in the address section is incorrect then following cases arise -

1. Address entered is of Non-Serviceable area, the order will be cancelled and refund will be made with 5% penalty fee deducted.

2. If the area is more in outskirts, customer needs to pay extra delivery charges. Order will only be processed after receiving the total payment. If customer is not willing to pay extra delivery charge for the order refund will be made with 5% penalty fee deduction.